If you ordered online you can track the status of your order any time in My orders in your My account section. If you are not registered at Kicks on King, you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.
How can I exchange or return an item?
You have up to 15 days from receipt of your order to exchange your item for another size or request a refund. All items must be unworn and retuned in the original purchase condition.
All items may be returned to our store in Boone, NC at 140 W King St. Boone, NC 28607 Monday – Friday from 10a – 7pm, or Saturday from 10a – 3p.
All return shipments must have an authorized RMA (Return Merchandise Authorization) Number prior to shipping and return.
Contact us for an RMA for your order.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
I have a promotional or discount code. How do I use it for an online purchase?
When you arrive at the order summary*, click on ‘Promotional code or gift voucher’.
If you do not spend the full amount of your gift voucher, you can use it for your next purchase!
To query the balance of your gift voucher, access the Gift vouchers section.
*Only one Gift voucher or promotional code may be used per purchase.
What are the delivery types?
The delivery dates and charges depend on the type of delivery and destination. You may purchase online for in-store pickup in Boone, NC, or you can have your purchase shipped direct to your home.
How can I pay for my purchases?
You can choose between various payment methods:
DEBIT OR CREDIT CARD
Visa, MasterCard, and Discover Accepted. Payments with debit cards will be charged in real time.
To pay via PayPal, select this payment method and click on ‘Confirm payment’. You will then be redirected to the PayPal website to proceed with the payment.
I have not received all the items in my order. What should I do?
Check your e-mail for tracking information for your order, or to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
Please let us know if you wish to back-order an item that is out-of-stock. You will be refunded, then billed once the item returns in to stock for shipment.
If you have not received any e-mail, contact Customer Services and will we reply to you as soon as possible.
The items received are incorrect or are defective. What should I do?
If you have received an item which is defective or different to the one purchased, please contact us for an RMA for exchange or refund. All refunds will be processed when purchase is received our store and after inspection of the condition of all items being returned.
To process the return, you must complete the returns note with your RMA on the box and RMA Sheet we will send you enclosed in your parcel along with the items to be returned.
Are items in my shopping cart reserved automatically?
No, including an item in the shopping cart does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping basket. All product, pricing, and availability is limited to product availability and sold first-come-first served basis based on completed orders paid in full.
In which countries can I shop online?
You can currently shop online in the United States of America, please contact us for international orders.
Type your e-mail address and click the button.
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